Frequently Asked Questions
Everything you need to know about shopping with Rebecca Pitcher
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard delivery within the UK usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are your products sustainably made?
Yes, we prioritize ethical sourcing and sustainable materials. Many of our textiles are printed with eco-friendly inks and manufactured in small batches to minimize waste.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery's progress.
Do you offer gift wrapping services?
Yes, we offer a bespoke gift wrapping service at checkout. You can also include a personalized message which we will hand-write on a branded note card.